WHY NEW ZEALAND WOOL?
Such wool is of high quality and comes from sheep grazed on New Zealand's green pastures. The inherent softness of New Zealand wool gives it a plush, comfortable feel underfoot, which makes it a touch of luxury for any room. Also, it is hypoallergenic and enhances a healthier indoor environment because it naturally resists dust mites and allergens, thereby boosting your home's well-being.
The best thing about New Zealand wool is that it does not shed much. High-quality wool fibers are knitted at high density so that the minimum amount of fiber can come out of them and let your living space be neat.
The brilliance of bright, long-lasting colors is a characteristic of New Zealand wool. Because it absorbs dyes deep into the wool fibers, the result is rich and bold in color. This means that our rugs are a prime option when seeking to inject a burst of color into your decoration so that your space looks alive and welcoming.
Wool is sourced through eco-friendly, renewable, and biodegradable methods. Choosing a New Zealand wool rug supports sustainable farming and a healthier planet.
New Zealand wool is naturally resilient and long-lasting. Its stain-resistant feature ensures a fresh look with minimal effort, enhancing the beauty and durability of your space.
WHAT IS SPECIAL COTTON BACKING?
The backings of our rugs are premium and made of 100% cotton. This special type of cotton backing helps ensure that there are no creases when the rug is put on the floor, which goes a long way towards ensuring that it looks its best.
The cotton backing enhances the luxurious softness of our Merino wool and, at the same time, gives durable support. This backing gives an added level of comfort when used underfoot and ensures your rug will maintain its shape and quality with time, making it both cozy and resilient.
HOW WE PACK YOUR RUG?
We start by wrapping your rug's upper surface in a cotton sheet to protect it from moisture and dust.
In the second stage, the rug, wrapped in a cotton sheet, is covered with cardboard. This outer layer provides tough strength and protection, making sure the rug reaches you safely.
In the third stage, the rug is wrapped in a sturdy polybag. This final layer serves as an added shield against water and other possible damages, ensuring that your rug is protected in the long run.
WHAT DO I NEED TO KNOW ABOUT RUG CARE?
Upon receipt, your rug may be rolled and have natural shedding. Shake it to loosen the fibers and let it lie flat for 24 hours to fully flatten. Light shedding is normal during the first two weeks as the fibers settle.
Initial shedding can be minimized with regular vacuuming, helping to maintain the appearance of the rug. Use a vacuum with a head that has no brush to preserve the fibers. We recommend keeping your wool rug away from water and moisture-prone areas.
For small spills, use a damp cloth for spot cleaning. Blot gently to absorb the liquid, avoiding any rubbing that could push the stain deeper into the fabric.
For deeper cleaning, we recommend consulting with a professional rug cleaning service.
To protect your rug when storing it, keep it in a dry, cool place away from direct sunlight. Roll the rug with the pile inward and cover it with a breathable cloth to prevent dust and moisture damage.
WHEN WILL MY RUG ARRIVE?
Each rug is handcrafted to order by skilled artisans in India and shipped directly from our manufacturing facility. The production time is 1-3 weeks.
Made-to-order process supports sustainability by:
- Minimizing Waste: We craft each rug specifically for your order, reducing excess inventory and waste.
- Eco-Friendly: This approach lowers our environmental footprint and helps avoid landfill contributions.
We use DHL Express International for global shipping, which typically takes 3-7 days.
You can expect to receive your rug within 2-4 weeks from the date of your order.
Please note that any customs duties, VAT payments, or charges are the buyer's responsibility.
(Email us at support@torugrugto.com for any further questions related to shipping and customs duties.)
We offer free worldwide shipping!
If your country is not listed in our shipping options, please email us at support@torugrugto.com, and we will assist you.
CAN I RETURN OR EXCHANGE?
If you purchased one of our standard design rugs and are not completely satisfied, we offer a 14-day return policy.
To qualify for a return, the rug must be unused, in its original condition, and in its original packaging.
Please contact us within 14 days of receiving your rug, and we’ll assist you through each step.
- Email us at return@torugrugto.com to initiate the return.
- You are responsible for the shipping costs of returning the rug, as well as any duties or taxes.
- Once we receive and inspect your return, we’ll process your refund within 7 days.
- Please note that there is a 15% restocking fee for eligible returns.
- Torug Rugto reserves the right to refuse returns that do not meet the standards outlined above.
Due to the personalized nature of custom rugs, returns, exchanges, or cancellations are not possible once production has started.
Please review your design proof carefully before confirming your order to ensure complete satisfaction.