Frequently asked questions
Shipping
- Each rug is handcrafted by skilled artisans in India and made-to-order. This process helps minimize waste and reduce overproduction, supporting a more sustainable approach to home decor.
- Production takes 2–4 weeks.
- Worldwide shipping with DHL Express International (delivery in 4–10 business days).
return
Standard Rugs
- If you’re not satisfied with your rug, you may request a return or exchange within 14 days of delivery. The item must be unused, in its original condition and packaging.
- Return shipping costs are the buyer’s responsibility.
Custom Rugs
- Because custom rugs are made specifically for you, they are not eligible for return or cancellation once production has begun.
- Please review your design proof carefully before confirming your order.
Received a Damaged Rug?
- If your rug arrives damaged, contact us within 3 days of delivery with photos of the issue. We’ll replace or refund the item depending on the situation.
rug care
Initial Setup
- Upon receiving your rug, it may have natural folds and shedding. Allow it to flatten within 24 hours, using weights on the edges if needed. Light shedding is normal as the fibers settle in the first two weeks.
Regular Maintenance
- Minimize initial shedding with regular vacuuming using a vacuum without a brush head. This helps maintain the rug's appearance. Keep your wool rug away from water and moisture-prone areas.
Spot Cleaning
- For small spills, blot gently with a damp cloth to absorb the liquid. Avoid rubbing to prevent the stain from spreading or soaking deeper into the fabric.
Professional
- For deeper cleaning, we recommend consulting with a professional rug cleaning service.
Storage & Protection
- To protect your rug when storing it, keep it in a dry, cool place away from direct sunlight. Roll the rug with the pile inward and cover it with a breathable cloth to prevent dust and moisture damage.
New Zealand wool
Soft & Healthy
- We use premium New Zealand wool, known for its softness, durability, and hypoallergenic properties.
- Sourced from sheep raised on lush pastures, it offers a luxurious feel underfoot and naturally resists dust mites and allergens for an healthier home.
Minimum Shedding
- Its high-quality fibers are tightly woven, so fewer strands come loose, helping maintain a clean and neat living space.
Vibrant Colors
- New Zealand wool absorbs dye deeply, resulting in bright, long-lasting colors. This makes our rugs ideal for adding vibrant, welcoming energy to any space.
Eco-Friendly
- Sustainably sourced, renewable, and biodegradable. New Zealand wool supports eco-friendly farming and a healthier planet.
Durable
- Naturally resilient and stain-resistant, New Zealand wool stays fresh with good care, ensuring lasting beauty in your space.
qualıty
- Our rugs are crafted with premium 100% cotton backings that prevent creases, provide lasting durability, and help maintain their shape for years of comfort and beauty.
- To ensure they arrive in perfect condition, each rug is carefully packaged in three protective layers: a soft cotton sheet to guard against dust and moisture, a sturdy cardboard wrap for structural protection, and a durable polybag to shield from water and other potential damage.